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Sales & Installation 

At East Bay Air Systems, transparency and accountability are core principles. We understand that unexpected surprises are frustrating.

That's why we've established a clear and consistent process for purchasing a heat pump.

We believe in making this environmentally friendly heating and cooling technology accessible to every home that desires it.

1 

Installation

  • East Bay Air Systems will contact you to schedule a pre-installation home visit before scheduling your installation. A deposit is not necessary to schedule a home consultation. These appointments typically last 30-45 minutes and are available Monday-Friday between 9:00 AM and 5:00 PM. We strive to complete installations within 10-15 business days of your purchase.

2

State Rebates and Incentives

  • Regarding state rebates and federal tax credits, we will provide any and all information we have access to and assist you in any way we can. To the best of our knowledge, every heat pump we offer qualifies for state and federal energy efficiency incentives. However, please be aware that East Bay Air Systems cannot and will not be held responsible for any rebates not received or approved by the state you have applied to. 

  • East Bay Air Systems is a Heat Pump Installers Network (HPIN) contractor.

  • Link to Clean Heat RI Rebates

  • Link to RI Energy Rebates

  • Link to Federal Tax Credit Information

3

Warranty

  • East Bay Air Systems provides a 1 year labor warranty for all work performed in addition to the manufacturer's warranty on equipment installed.

  • A link to Fujitsu's warranty can be found here.

4

Service Name

  • Full payment cannot be made through this platform.

  • To secure a time slot on our installation schedule within the next 10-15 business days, a 10% deposit is required on both the equipment and installation costs. This deposit will be automatically calculated in your cart.

  • Payment terms:

  • 10% deposit: This secures your scheduled service and is accepted via credit card (CC).

  • 50% due: An additional 50% of the total cost is due 3 business days before your scheduled installation date.

  • Balance due: The remaining balance is due upon project completion. Invoices for the remaining balance (excluding the deposit) will be sent via QuickBooks and can be paid by check or ACH transfer.

  • A pre-installation home consultation can be scheduled without a deposit by emailing us at Hello@EastBayAirSystems.com

5

Cancellation

  • A full refund will be issued up to one week before the scheduled installation date for cancelled installations.

  • East Bay Air Systems reserves the right to cancel an installation, with full refund, and without recourse if satisfactory installation conditions are not present. 

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